E-Compressor

Returns and Damage - How Do I Return My Order?

Gardner Denver Return Policy
 

(Note: If your item was damaged or defective, see our damage section below). You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs and 20% restocking fee.  Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. You may return your purchase within 30 days of receipt. Please note - certain items are not returnable.

 

Mi-T-M handles returns refunds on a case by case basis.  If your order arrives damaged or is not correct please call 877-262-6378.  Mi-T-M's customers are top priority and will do everything to ensure you have the correct products for your power equipment needs.

 

Please e-mail E-Compressor and include your original order number, what product(s) you are returning, and your name or call us at 877-262-6378. We will give you an RMA number and a return address. Wrap the package carefully. All returned products must be in original condition and packaging, otherwise additional charges may be applied. Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit. Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase. For international shipments, we cannot refund the brokerage fee.

Our products are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by truck freight, please note the important instructions below. If shipped via truck freight even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.